System Hub
Challenge 25 logs
Record age verification challenges and refusals with full detail and timestamps.
Digital site diary for UK hospitality
Operational records,
without the paper diary chaos
Log Challenge 25 refusals, maintenance issues, incidents, and visitor sign-in/out in one digital site diary — with timestamps, staff attribution, and searchable history when your licence authority, insurer, or area manager asks.
No credit card required
Setup in under 10 minutes
Cancel anytime
Challenge 25
Maintenance
Incidents
Visitors
Trusted by hospitality venues across the UK
4
Dedicated log types
Named
Staff on every entry
14
Day free trial
0
Paper diaries required
Why switch
Paper site diaries weren't built for busy venues
Incidents get scribbled on the back of a docket, visitor books go missing, and Challenge 25 refusals aren't recorded consistently. When the licensing officer or your insurer asks, you're scrambling through binders. System Hub keeps every operational record searchable and audit-ready.
Without System Hub
- ✕ Paper visitor books and loose incident notes
- ✕ Challenge 25 refusals not logged consistently
- ✕ No central record of maintenance issues
- ✕ Hard to find entries during licence reviews
With System Hub
- ✓ Four dedicated digital log types in one system
- ✓ Timestamped entries with staff attribution
- ✓ Searchable history across all log categories
- ✓ Audit trail ready for licensing & insurance
Platform
Your complete digital site diary
Every operational record your venue needs — from age verification refusals and maintenance issues through to incidents and contractor visits — organised, searchable, and attributed to the staff member who logged it.
Challenge 25 refusal records
Log every age verification challenge and refusal with the challenger, person challenged, reason, outcome, date, and time. Demonstrate due diligence to your licensing authority with a complete, searchable record of refusals across every shift.
- Challenger & challenged person details
- Reason and outcome recorded
- Date & time stamped automatically
- Paginated history with edit & delete controls
Challenge 25 Refusal
✓ Reason: No acceptable ID
✓ Outcome: Sale refused
✓ Fri 22:15 · Bar team
Maintenance & incident logging
Record equipment faults, building issues, and operational incidents as they happen. Capture what occurred, who reported it, and what action was taken — giving managers and area teams visibility without chasing shift handover notes.
- Maintenance issue records with status tracking
- Incident reports with full detail fields
- Staff attribution on every entry
Maintenance Log
✓ Walk-in freezer — temperature alarm
✓ Engineer booked for Monday
✓ Reported by: Duty Manager
Visitor sign-in & sign-out
Replace the paper visitor book with a digital register. Log contractor visits, deliveries, and guest arrivals with company, purpose, host, time in, time out, and optional vehicle registration — searchable when you need to reference a specific visit.
- Visitor name, company & purpose
- Time in & time out recording
- Host name & contact details
- Vehicle registration optional field
Visitor Sign-In
✓ ABC Electrical · PAT testing
✓ In 08:00 · Out 12:30
✓ Host: Facilities Manager
Maintenance records
Log equipment faults and building issues with action taken and status.
Incident reports
Capture operational incidents with full detail and staff attribution.
Visitor sign-in/out
Digital visitor register with company, purpose, host, and time records.
Timestamps
Every entry dated and timed for a reliable audit trail.
Searchable history
Find past entries quickly when you need to reference a specific event.
Audit trail
Complete record history supporting licence reviews and insurance claims.
Edit & update
Update entries as situations develop — sign-out times, outcomes, and notes.
Multi-site ready
Separate log books per location with area manager visibility across sites.
Outcomes
Records that protect your licence
Less admin, stronger evidence, and confidence when licensing officers, insurers, or area managers request operational records.
Lost visitor books
Digital records that can't go missing
Stronger due diligence
Challenge 25 refusals logged every time
Faster lookups
Find any entry in seconds, not binders
Scale without overhead
Add sites without adding admin staff
Getting started
Up and running in three steps
From sign-up to your first logged entry — most venues are live within 10 minutes.
1
Set up your venue
Add your location and give staff access to the Log Book module from their System Hub account.
2
Log entries as they happen
Staff record Challenge 25 refusals, maintenance issues, incidents, and visitor sign-ins during their shift.
3
Review & stay audit-ready
Managers search past entries, update visitor sign-outs, and keep a complete operational record every week.
Pricing
Simple weekly pricing, no surprises
Start free for 14 days. Pay weekly by Stripe card only when you are ready to subscribe.
Log Book
/week
Full access for one location · billed weekly via Stripe
- Challenge 25 refusal logs
- Maintenance issue records
- Incident reports with staff attribution
- Visitor sign-in & sign-out
- Searchable audit trail
- Multi-user access
- 14-day free trial
FAQ
Questions & answers
Everything you need to know before you start your free trial.
How long does setup take?
Usually less than 10 minutes. Create your account, add your venue, give staff access to the Log Book module, and your team can start logging entries the same day.
Do you offer a free trial?
Yes — every new account includes a 14-day free trial of Log Book with full access to all four log types. No credit card required.
What log types are included?
Log Book includes four dedicated modules: Challenge 25 refusal logs, maintenance issue records, incident reports, and visitor sign-in/sign-out. Each has its own form fields, history view, and edit controls.
Will licensing officers accept digital records?
Licensing authorities need records that are complete, dated, and accessible. Timestamped logs with a name on the line are often easier to review than a paper site diary. We do not claim a regulator endorsement.
Can I search past entries?
Yes. Each log type has a paginated history view so you can browse and find past entries quickly — useful for licence reviews, insurance claims, or referencing a specific visitor or incident.
Can I cancel anytime?
Absolutely. There are no long-term contracts. Cancel your subscription at any time from your account settings. Your existing log entries remain accessible while your subscription is active.
Ready to go paperless?
Join UK hospitality venues using System Hub Log Book — start your 14-day free trial today.
Get started free