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Age-restricted sales

Challenge 25 refusal log for pubs and restaurants

A Challenge 25 refusal log records every time staff refuse an age-restricted sale, with a date and a name on the line. Licensing officers and the police can ask how you apply your age-verification policy. A tick in a diary at close is not the same as a named, dated refusal.

Last reviewed: . Written by Oriel Technology Ltd.

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What to record when you refuse a sale

Enough that a licensing officer can see the policy is used: date and time, what was refused, a short note (no ID / fake ID / appeared under 25), and who refused it. Do not write a guest’s full address into a public notebook. Do write a name on the staff line.

Why the end-of-shift tick fails

Challenge 25 refusals are not logged consistently when the book is behind the bar and the rush is on. When the licensing officer asks, you are scrambling through binders. A digital refusal log with timestamps is the same job during the shift.

GOV.UK alcohol licensing is the statutory frame. Your premises licence is the document that actually binds you.

How System Hub logs Challenge 25

Log Book includes a dedicated Challenge 25 refusal form, history, and staff attribution. Same login as Food Safety and Fire Safety. 14-day trial, no card, then £3/week per location via Stripe.

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FAQ

Questions about Challenge 25 logs

What is a Challenge 25 refusal log?
It is the record of each time staff asked for ID under Challenge 25 (or your age-verification policy) and refused the sale. Date, time, what was refused, and who refused it. Licensing Act premises that sell alcohol must have an age-verification policy. Challenge 25 is the scheme most pubs use — not the only lawful wording.
Is Challenge 25 a legal requirement?
Alcohol premises licences in England and Wales carry a mandatory condition to have an age-verification policy. Challenge 25 is the usual way venues meet it. Your licence and local conditions are the source, not a software form. GOV.UK alcohol licensing is the starting point.
Is this the fire logbook?
No. Fire records live on digital fire logbook. Log Book is Challenge 25, incidents, visitors, and maintenance.
How much is System Hub Log Book?
14-day trial, no card. Then £3/week per location via Stripe. Cancel anytime.