System Hub
Restaurant incident log UK
An incident log is a dated record of what happened, who was involved, and what you did next. Insurers, licensing officers, and area managers ask for it when something goes wrong. Notes on the back of a docket go missing between shifts.
Last reviewed: . Written by Oriel Technology Ltd.
What belongs in the incident log
Operational incidents: a slip in the pass, a fight in the garden, a walk-out, a near-miss with a delivery. Capture what occurred, who reported it, and what you did. Maintenance faults can sit in the same Log Book as a separate maintenance record — do not bury a broken fire door only in an incident note if it is also a fire-safety defect.
When the insurer or licensing officer asks
They want a dated story with a name on the line, not a WhatsApp thread. Paper notes on the back of a docket are the same failure mode as an SFBB pack filled in at 11pm.
Reportable injuries still go to HSE under RIDDOR. The internal log does not replace that. HSE RIDDOR is the source.
How System Hub logs incidents
Log Book includes incident reports with staff attribution and searchable history. 14-day trial, no card, then £3/week per location via Stripe.