System Hub
Food Alert or System Hub
Food Alert is a compliance partner: consultants write or refresh HACCP, risk assessments and policies, then Alert65 and Check65 run checklists, allergens, training and incidents, with a 24/7 expert line. System Hub assumes you already have Safer Food, Better Business — or will use the FSA pack — and need the team to complete it during the shift.
Last reviewed: . Written by Oriel Technology Ltd.
TL;DR
Choose Food Alert if you need someone to author the system, not only store the diary — HACCP, policies, audits, incidents, a 24/7 advice line. Choose System Hub if you already know the SFBB pack and will not pay a consultancy retainer to get named opening checks. We do not staff a food-safety helpline.
At a glance
| Food Alert (Alert65) | System Hub | |
|---|---|---|
| The job | Consultancy plus a compliance system for food hygiene and health and safety | SFBB diary, optional fire logs, guest ops |
| Who writes HACCP | Their consultants. Templates customised by site or concept | You, usually with the FSA SFBB pack |
| Daily checks | Alert65 / Check65 checklists on any device, including offline | Guided SFBB forms in the browser during the shift |
| Expert cover | 24/7 in-house advice line | None. An out-of-range fridge is a manager problem |
| Allergens | Allergen matrix, plus technical consultancy and PPDS labelling on their wider services | 14-allergen recipe chart for staff at the pass. Does not satisfy Natasha’s Law labelling |
| Incidents, training, H&S audits | Case management, training logs, certificate reminders, risk assessments, audits | Incident log sits in Log Book. Not a full H&S OS |
| Bookings / fire RRO 2005 | Not the product | Optional modules |
| Start | Demo, onboarding team, workshops. Quote | 14-day trial, no card, then £5/week via Stripe |
Food Alert details from foodalert.com/software/alert65 and their Compliance Membership page (reviewed 21 September 2026). They state ISO 27001, consultant-built HACCP, Check65 on mobile, and a 24/7 advice line. They also state “trusted by over 3,000 companies nationwide” — their figure, not ours.
Do you need someone to write the pack?
That is the fork. If there is no food safety management system, software will not invent one. Food Alert’s onboarding includes building or refining HACCP and policies. System Hub maps to SFBB tasks you already owe. If you have no pack, download Safer food, better business or hire a consultant. Do not skip written procedures.
Daily due diligence
Both can replace a clipboard for opening checks and temperatures. Food Alert’s checklists are general safety-and-hygiene tasks with consultant templates. System Hub’s are the SFBB diary headings a small catering business in England and Wales already knows. Get staff to complete checks during the shift is the System Hub bet: same job, on a phone, with alerts when skipped.
Allergens
Food Alert builds an allergen matrix and sells menu, spec, and PPDS technical work. System Hub’s 14-allergen recipe chart is for staff at the pass. An allergen QR code does not satisfy Natasha’s Law labelling for prepacked for direct sale food. If PPDS or supplier specs are the pain, Food Alert’s wider services are the better fit.
Incidents and the EHO day
Food Alert treats complaints, accidents, and incidents as cases with prompts for legal duties. System Hub’s incident log is a dated site record, not that workflow. For what an EHO asks to see in an SFBB kitchen — opening checks, temps, deliveries, sign-off, 4-weekly review — a complete diary matters more than a predicted inspection date. Food Alert markets inspection-prediction tools; we do not.
Cost and how you buy
System Hub Food Safety: 14-day trial, no card, then £5/week per location. Cancel anytime.
Alert65 pricing is via demo. Compliance Membership bundles audits, training, HACCP development, a 24/7 safety advice line, and the software. Independents cannot see a weekly number before a call. Implementation is a project — onboarding team, structured workshops — not a first check in minutes. If you want that cover, pay for it. If you only needed the diary, it is a heavy buy.
Who should choose Food Alert
- Groups that want HACCP written and kept current by consultants
- Ops directors who need audits, H&S, training, and incident casework in one partner
- Anyone who will use a 24/7 advice line when something goes wrong after midnight
Ideal Food Alert customer: a multi-site hospitality business buying a compliance partner, not only a login. Their public case mix includes groups such as Fuller’s, Wasabi, and Heavenly Desserts (their site).
Who should choose System Hub
- Owner-operators and GMs who already run SFBB and need the team to complete it during service
- Venues that will not sit through consultancy onboarding to get a named fridge check
- Sites that may add fire logs or bookings later, without a health-and-safety OS
Ideal System Hub customer: a UK restaurant, pub, or café replacing paper diaries, starting at £5/week.
Can I keep Food Alert for HACCP and System Hub for the shift diary?
Usually too many logins. If consultants already maintain your HACCP in Alert65, complete the daily checks there. Split only if one system is clearly the diary and the other is clearly the authored pack — and someone owns both.
Related: vs paper SFBB, vs Checkit.